Overview

The webinar provides an overview to ITIL^® Version 3. ITIL^® is the most widely used framework

Benefits

The webinar will help the participants in gaining understanding of:

• What is new in ITIL^® Version 3
• A high-level overview of each of the core publications within ITIL:
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Webinar Outline

The webinar would cover the following main areas:

• Overview of each core ITIL^® publication
• Basic understanding of ITIL^® framework and Service Management
• Process Cross reference

Audience

This webinar would be useful for:

• Any one who wants basic understanding of ITIL^® best practices aligned with the newer version 3.
• Any one who wants to understand the ITIL^® qualification scheme

Pre-requisites

• None

Suggested Pre-Readings

• None