1. What is a Webinar?
A Webinar is a Web-based seminar with audio delivered over the Web or through
teleconference telephone connection. A Webinar is the next best thing to a
live classroom environment.
At QAI Global institute, we deliver Webinars on various themes
selected based on inputs from our customers and market requirements. All
our speakers are experts with multidimensional experience in their domains.
The QAI Global Institute Webinars are delivered at your
desk through a special Web broadcast (interactive WEB cast) to present
spreadsheets, web pages, documents, and Power Points together with interactive
chat and graphics for presenter and attendees.
2. What are the modes in which Webinars are offered?
QAI Global Institute Webinars are available as Live and
Interactive Webinars to optimize attendee interaction.
3. How do I order and register?
Registration is required for attending Live Webinars. All
registered users of Live Webinars get access to its recording at no additional
cost.
The recording of the Webinars are shipped via email link to the
respective location on our website within 7-10 business days. This
location will have links to the recording of the live webinar and any
supporting documents related to the Webinar. For Live Webinars you will get an
email with a link and access details that you will use to join the meeting
atleast 1 business day before the session is scheduled.
An overview of
the process appears below:
- Select the desired Webinar subject.
- Be sure it will run on your machine (before or after order).
- Order product, using your (the attendee's) name and email
address.
- Paypal processes the order.
- 1-2 days prior to the
Live webinar, you will get an email with the Webinar link and access
details.
- For live orders, pretest link and login.
- Join Webinar early.
No physical products are shipped; the entire
process of ordering, payment, and order fulfillment is via email. Be
sure you can receive emails from us.
Join using your login ID and
password; do not join as a guest. If prompted to install a browser add-
in, accept it if you are allowed to; connection speeds will be faster and
connection problem handling will be more robust.
4. What are the system requirements/what live webinar
preparations should I make?
The QAI Global Institute Webinar system is more robust, and more
likely to run on your system. However, today's firewalls can still be
such that good preparation is a must. You can confirm that your system
will work prior to purchase.
5. Who can attend the Webinars, and how?
Anyone who finds the Webinar topic interesting can register and
attend the Webinar. If this is your first time, come 15 minutes early.
Geographically diverse individuals from the same company or agency can
independently register and attend at the same time, to have the same experience.
6. How do I know Webinars work on my machine?
Webinars use Adobe Flash Player, rather than often-firewalled
javascripts. Therefore, a vast majority of private, commercial, and government
users do not face problems. However, security precautions in some
installations are so severe that ordinary web access, downloads, and even
innocuous emails are often barricaded. We keep contents simple enough to
avoid most spam blockers and firewalls. We also provide measures that help you
test and pre-condition your PC, server, firewall, and spam blockers. Here
are ways you can be sure in advance:
7. I have done pre-conditioning, still I am Unable to attend Live
webinar
We will assure your positive experience. Ensure you have
followed the steps provided to you in email. Pre-conditioning in the first
Webinar does not guarantee that the next webinar will run; systems
administrators upgrade their systems all the time; Briefly recertify your
system each time. If your organization has "contractor ports" not
subject to firewalls, consider using those
If alternatives don't work for you, contact us and we will send you the
recorded version.
8. I'm new to Webinars. How do they work?
Webinars are a new technology blending Web access, telephone
teleconference, instant chat messaging, rich media sharing (screens,
PowerPoints) live video feed, interactivity, and document/slide
annotation. To be an active rather than passive attendee, it is helpful
to understand Webinar functionality well. Furthermore, On Demand
(archived) Webinars include flash movies, and supporting documents if any. To
understand WEBinar page layout, go to:
www.adobe.com/products/acrobatconnectpro/demo/
9. Why didn't I get my link via email?
Even if you got an acknowledgement of your order, the email
containing your live reservation link or your On Demand links may have been
filtered out as spam. Sometimes this is because the links are sent out as
a group (hidden to protect your privacy) and sometimes embedded links trigger
the spam filtering mechanism.
- Be sure that elearning@qaiglobal.com is listed as
"friendly" to any spam filters.
- You may have mistyped your office email during payment/registration.
- You may have listed your home email during payment/registration and
your link was sent to that address instead, unexpectedly.
- We normally expect you to enter an email address during
payment/registration that is an office email address. We expect this email
will be accessible from the same work station that will be used for live
attendance.
- If you cannot overcome office spam filters, consider listing your
home email address instead. Of course, you won't be getting last
minute email updates unless you access your home email from your office.
- Remember that it takes 1-7 days from receipt of your order for an
acknowledgement or link.
- On Demand Webinar contents are processed from the live Webinar.
It takes time to digitize the contents and create the audio and movie
files. These are ready 1-7 days after the live event.
- If it is more than 7 days after your order, or within 1 day of the
live event, and you don't have your email, contact us.
- Be sure to check your spam folder frequently after your order to be
sure to get your order.
10. What is the cost of Webinars?
Some Webinars are free, most are available at nominal cost. Go
to our Webinar schedule for pricing on paid Webinars.
11. What does my screen look like during the Webinar?
To understand WEBinar page layout, go to:
www.adobe.com/products/acrobatconnectpro/demo/
12. What does a Webinar offer that a Teleconference or email
does not?
- Live visuals and power points, interactive with attendees
- Live Q and A based on materials, in real time
- Ability to gather joint thoughts and post them to a shared
document
- Ability to instantly share files and documents with attendees
- Live discussions with panels of experts
- Ability to review materials after the Webinar has ended
13. Why the teleconference instead of Voice over the Internet
(VOIP) for some webinars?
Quality is of utmost importance. At times, VOIP may nor deliver
quality audio or there may be several seconds of delay. In such situations, a
telephone teleconference might be used. You will be intimated through email, if
the Webinar will have audio delivered via telephone teleconference. In the On
Demand version of a Webinar that uses a teleconference in place of VOIP, the
presentation and audio will be delivered separately
14. How much do I pay for the telephone teleconference?
For a telephone teleconference, you may be required to dial-in
to a local number or nearest STD number. All you pay is your normal local call
charges.
15. Will I need special software to attend the Webinar?
No. You do not need special software to attend Webinars.
Most computers come pre-packaged with Macromedia Flash, which is
required. You can do a Flash version check. If your computer is not
up to date with Flash, you can Install Flash giving you the current version
free of charge
To get the most from the Webinar, you will need authorization to do downloads,
have access to certain websites through your firewall, and receive emails from
us not blocked by your spam checker
16. I ordered the live Webinar only. Do I get the recorded
webinar later?
- Yes. All registered participants of a Live webinar will be
given access to its recording for a period of 30 days after the recording
is made available.
- If you have not registered for the Live session, you can order the
On Demand version at any time.
17. How does the video work, and will I be shown if I have a camera?
Live video feed is displayed of the presenter(s). There is a
time delay, so reading lips doesn't generally work. Even if you have a camera,
your video will not be displayed, although the moderator may choose to display
your camera feed if you become one of the presenters.
18. I registered and paid for the Webinar, and then learned that
I cannot come. Do I get a refund?
- Webinars are non-cancelable and non-refundable. Like low
priced airfares, we keep our costs down this way. We have to pay for
the space from our Webinar provider when you register, whether you attend
or not.
- You are allowed substitutions by someone who can share your email
address, as the primary registrant.
- QAI would process/provide refund only if the Live Webinar has been
cancelled. Webinar may be cancelled due to lack of enrolment or
unavoidable factors. Registrants will be notified 24hours in advance if a
cancellation occurs." The registrants in this case can choose between
the recorded version of the webinar or refund for any cancelled
webinar.
- Refunds will not be given to participants who do not show up for the
webinar. Recordings can be requested in exchange.
- For substitution, please email elearning@qaiglobal.com.